HELP ARTICLE
My alarm panel does not call me when activated
If you use your alarm to call you when the panel is activated, please check the following: Have you registered the alarm|SIM CARD. If not please register here Is the correct number programmed into the panel - if no, correct the number (you may need your alarm installer to assist you with this). Has your SecuPlace or CommPact panel been set up with the 'SMS Follow Me' as the account type. Have you set up a direct debit / credit card so we can collect money from your bank account to add credit to your account - if no, please Submit a Ticket so we can assist you in setting up a payment method. Please Submit a Ticket so we can assist you further if this article has not resolved your question.
If you use your alarm to call you when the panel is activated, please check the following:
- Have you registered the alarm|SIM CARD. If not please register here
- Is the correct number programmed into the panel - if no, correct the number (you may need your alarm installer to assist you with this).
- Has your SecuPlace or CommPact panel been set up with the 'SMS Follow Me' as the account type.
- Have you set up a direct debit / credit card so we can collect money from your bank account to add credit to your account - if no, please Submit a Ticket so we can assist you in setting up a payment method.
Please Submit a Ticket so we can assist you further if this article has not resolved your question.