HELP ARTICLE
My alarm panel does not SMS me when activated
If you use your alarm to SMS you when the panel is activated, please check the following: Are you on PLAN10 or PLAN2 - these plans do not include SMS? If yes - Submit a Ticket and we can advise on upgrading to PLAN10+ Is the correct number programmed into the panel: Check the number you are calling, it should be capable of accepting SMS messages The number format should be: International access code + Country code, in the case of the UK 44 The mobile number e.g. 07123456789 with the leading 0 removed, 7123456789 So the number to programme into your panel is +447123456789 Are you on PLAN20 ? If yes - have you set up a payment method so we can collect payment to add credit to your account - if no, please Submit a Ticket so we can assist you in setting up a a credit card. Please try and restart your panel as detailed here.
If you use your alarm to SMS you when the panel is activated, please check the following:
- Are you on PLAN10 or PLAN2 - these plans do not include SMS? If yes - Submit a Ticket and we can advise on upgrading to PLAN10+
- Is the correct number programmed into the panel:
- Check the number you are calling, it should be capable of accepting SMS messages
- The number format should be:
- International access code +
- Country code, in the case of the UK 44
- The mobile number e.g. 07123456789 with the leading 0 removed, 7123456789
- So the number to programme into your panel is +447123456789
- Are you on PLAN20 ? If yes - have you set up a payment method so we can collect payment to add credit to your account - if no, please Submit a Ticket so we can assist you in setting up a a credit card.
- Please try and restart your panel as detailed here.